Sanjeev Aggarwal's Blog

September 27, 2009

Interest in Social Media among Small Businesses Correlates to Number of Years they have been in Business

 

Related insight to my recent blog Small Businesses interest in Social Media increasing rapidly , related to the Number of Years a small business has been in existence. See figure below:

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Adoption and use of social media is correlated to ‘Number of years in business’ and indirectly to the age of the owners. As the figure above shows, longer the small businesses have been in existence (indirectly correlated to the age of the small business owner), the usage of social media declines. Small businesses that are in existence for 10 years or less, most likely will have Gen X or Gen Y business owners who have grown-up in the internet age and are well tuned to and more likely to use online communication and collaboration – are much more likely to adopt social media. In their personal lives, they have extensive experience in using web-based tools like MySpace, Facebook, YouTube and real-time communications tools like chat and text-messaging – for one-to-many and one-to-one communications. They are more likely to be influenced by online communities and collective ratings of products.

Small businesses that have been in existence for more than 10 years would have Baby Boomers as their owners. Boomers interact with others in their communities around shared interests and common issues, but they prefer to use more traditional communications tools like e-mail and voice communications. Boomers participate heavily in word-of-mouth and value personal recommendations and expert opinions, but they have not embraced social networking in any significant manner. It is difficult for people to change habits quickly. However, if the owners of these long established businesses find that their customers and prospects are increasingly communicating on the social media sites, then it would be prudent to hire a Gen X/Y person who is very familiar with these social media tools to help you develop a social media strategy to cater to your audience based on the social media tools they use.

Even though small business use of social media tools is increasing, not all small businesses need to invest in social media – this needs to be decided based on the nature of your business, your business location and your audience (customers, prospects and partners). Some small businesses that serve local communities in rural areas may continue to do business in the traditional manner, until their audience is ready to communicate with them using these new tools and their revenues and customer satisfaction is impacted by it.

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